Orders are sent via Hellenic Post in 1st class registered delivery (with tracking number). We are not responsible for any changes on delivery costs. (Hellenic Post Office might change the prices without any further notice.)
Orders are normally processed after 12 hours. They are dispatched within 3-7 days of receiving the order and should be delivered approximately 1-3 days after dispatch. If there is a delay in posting or an item is out of stock we will update you via email and inform you of the estimated delivery date.
International orders will normally arrive around 5-10 days depending on the delivery country. (Europe: 3-5 working days / USA, Australia and rest of the world: 10-12 working days.) Please note there may be customs/import duties to pay at the destination country. These are the responsibility of the customer.
If for some reason you have changed your mind on your order through our e-shop, you can return it to us within 7 days since the day of delivery. In such case, please send us an email mentioning your order number and the item(s) that you wish to return. We will get back to you with the confirmation of your return request via email as soon as possible.
Kindly take your package to the shipping company of your choice. Postal expenses are covered by the customer and will not be refunded by us. As soon as we have received your package, we will process the return within 14 days. Of course the product that you return should be unused, in its original state and in the original packaging. All returns to be sent in the below address:
Manaki 36, Ilion
As soon as your return is received you will receive a confirmation mail from us. The returned item(s) will then be processed. The purchase amount will be returned to your account within 14 days after receipt of the return shipment. This return will be done with the same payment method that you used to pay your order. Refunds will be done only for the amount paid for the product(s) returned, excluding the shipping costs.
It is advised to keep your proof of postage until the refund process has been completed. If the return shipment gets lost in transit, we will not refund the postal expenses or the cost of the included items. In the event of lost shipment, please contact your shipping company you’re your proof of postage.
*For shipping to countries within the European Union, the cost is € 25 up to 2kg (+ € 3/kg).
*For shipping to countries outside the European Union, the cost is €35 up to 2kg (+ € 3/kg).
*For shipping to Greece, the cost is €3.5 up to 2kg (+ € 1/kg).
*Cash on delivery is only available for Greece, the cost is € 2.50
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